Most of the time, the shipping schedule is as below. Sometimes it can be faster when the product you ordered located in the fulfillment center in your country. Express shipping is available upon request (3-5 days delivery).
United States: 6-12 business days
Canada: 7-15 business days
Australia: 7-15 business days
New Zealand: 10-15 business days
United Kingdom: 6-12 business days
Europe: 6-12 business days
Others: please contact us
The tracking code will be provided so that you can check the status & location of your order on our website.
Please allow additional 1-2 weeks during holidays or special events (Cyber Monday, Black Friday, Christmas, New Years, etc).
You don't receive your order? You are fully protected! 100% Money Back Guarantee. If after 45 days you still haven't received your order, please contact us.
Anyone at home can receive the package on your behalf. In the scenario where no one is at home to receive the package, most of the time the postman will leave a collection slip and you will have to proceed to the post office to collect your package.
Your orders will be shipped from our various fulfillment centers around the world. Our product research team are unfaltering in sourcing only the best quality products and material from the most experienced and reliable manufacturers.
Some Debit/Credit Cards may not work using our Credit Card processor, so using PayPal is the best solution. You DO NOT need to create a PayPal account. There are only 3 steps to use your Credit or Debit Card with PayPal processor.
You should be able to finalize your order. Should you have any queries, please do not hesitate to contact us.
If you need further information regarding your declined payment, please contact your bank. Pet Crafty is a registered PayPal Business user.
This usually happens due to an incorrect email. Do make sure that your email is indeed correct when you place an order. Do kindly check your spam folder as well to see if your confirmation email was sent there.
If you find it in your spam/junk folder, please move it to your inbox so that you receive future notification from us.
Pet Crafty proudly adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology & processed with the highest security payment gateway by Stripe or Paypal. We do not store credit card information on our website.
If a change needs to be made to your order, please contact us as soon as possible and we will do our best to accommodate that change. We will do our best to accommodate your request but do note that we cannot make any promises. Do drop us an email should you require any assistance. If the order had already been sent out, we will not be able to change the order address.
We only allow order cancellation within 24 hours after you have made payment. We will provide full refund if you cancel your order within 24 hours. Please understand that once we have sent out your order to the postal company, we are no longer able to cancel your order. Do drop us an email should you want to proceed with cancellation.